Abrienda Sanchez

Abrienda has worked extensively in hospitality while raising five children. Now she wants to move into care or childcare work to build on her natural instincts and enthusiasms.

Assistant Manager | Food & Beverage Operations

Meeting Performance and Profit Goals l Supporting the Store Manager

Service-centered, sales-driven assistant manager offering strong leadership, business and financial skills and a history of exceeding employer goals and customer expectations. Proven record of awarded recognition for building high-performance teams and ensuring a consistently pleasant guest experience.

Professional Experience

ABC COMPANY, INC. (Leading coffeehouse chain) — Sometown, NE

Assistant Manager, 2/16 to Present

Progressed through promotions throughout tenure with ABC; currently serve as keyholder and “right hand” to store’s general manager. Oversee first-shift operations; supervise up to 10 associates; direct F&B preparation, delivery and transactions; and ensure standards are met for customer service, quality, safety and sanitation.

• Met or exceeded weekly sales goals by up to 35%, resulting in formal recognition for leadership excellence.
• Developed employee-improvement plans reversing areas of under-performance and fostered professional advancement of high-potential workers¾3 direct-reports earned promotions to supervisory roles.
• Won company-wide “Service Star Award” for creating and conducting “Customer Comes First” training program that boosted guest satisfaction survey scores from 87% to 95%.
• Launched new processes to accelerate drive-through service during peak morning hours. Decreased wait-time by 18% and increased first-shift sales gross average by 23%.
• Played a lead role in organizing charitable events. Developed partnerships with nonprofits that cemented a positive corporate image while supporting causes benefitting the homeless, veterans and the environment.

Shift Supervisor, 4/15 to 2/16

Helped manage afternoon and evening shifts, leading a 6-person barista team and directing closing procedures.

• Ensured associates followed quality standards and adhered to cash management, cash register and customer service policies and procedures.
• Received 100% on customer “snapshot” reviews during shift as well as commendations by supervisor for leadership abilities, dedication to teamwork and outstanding service delivery.
• Named “Employee of the Month” in January 2016 for strengths in upselling and new-hire training.

Barista, 9/12 to 4/15

Prepared premium-quality custom beverages to customer specifications¾able to fulfill even the most uncommon beverage orders. Provided friendly service and accurately handled point-of-sale transactions.

Education

DEF HIGH SCHOOL — Sometown, NE l High School Diploma
ServSafe Manager and Food Handler Certifications
Completed 50+ hours of corporate training on topics including:
Store Management l Supervisory Skills l Inventory Management l Performance Reviews
Sexual Harassment l Inclusive Hiring l P&L Statements l Cost-Control Strategies l Regulatory Compliance