Dolores Hamad

Objective

AN EFFICIENT AND ENTHUSIASTIC STUDENT MOTIVATED TO USING HIS SKILLS TO ENHANCE CAREER AND ALSO LOOKING TO BUILD ON MY CURRENT EXPERIENCE OF CUSTOMER SERVICE SKILLS WITHIN A SUITABLE CHALLENGING ROLE.I AM KEEN TO ACHIEVE A FURTHER PROFESSIONAL DEVELOPMENT.

Education

2004 – PRESENT  

NEWHAM COLLEGE OF F.E., LONDON                                  

FOUNDATION DEGREE COMPUTER NETWORKS & MULTIMEDIA

MATHS, ENGLISH, COMMUNICATION STUDIES, A+, CCNA, I.T.

2003-2004

NEWHAM COLLEGE OF F.E., LONDON

PC SUPPORT

CITY & GUILDS(PASS)

PRINCE’S TRUST VOLUNTEER PROGRAMME,LONDON

SELF DEVELOPENT  &  COMMUNICATION

NVQ  L2(PASS)

1997 – 2000 

KOFORIDUA SECONDARY/TECHNICAL SCHOOL,GHANA

G. C.S.E (A-C)

ELECTRONICS,      PHYSICS,         ECONOMICS,    SOCIAL STUDIES,       I.T.

MATHEMATICS,     ENGLISH,       SCIENCES,         MECHANICAL DRAWING

WORK EXPERIENCE

2005-

NEW DIMENSIONS

DATA INPUT CLERK

Responsibilities included software testing, customer feedback, report writing and general administration tasks.

2005

CENTRE FOR INNOVATION & PARTNERSHIPS(CIPS)

STEWARD

Responsibilities included registering and relaying conference programme guide back and forth to participants

2003 - 2004

PRIMARK STORES LTD, ROMFORD, ESSEX

CHECKOUT OPERATIVE/CUSTOMER SERVICE ASSISTANT

Main responsibilities included taking in and recording product refunds and general store duties.

2002-2003

McDONALDS RESTAURANTS LTD

CREW MEMBER

Mainly taking customer orders and general kitchen duties.

Dec ’02-Jan ‘02

MUSIC TECHNOLOGY DEPT(NEWHAM COLLEGE OF F.E.)

ADMINISTRATION ASSISTANT

Responsibilities included recording student queries or attendance and passing it on, sometimes taking telephone calls with regards to student queries.

Skills

Excellent communication and customer service skills, competent I.T. skills, literacy and numerical skills.

REFERENCE:                 References and letters of recommendation available on request

HOBBIES & INTEREST: travelling reading, watching movies