They say...
Aisha wants to work flexibly for an exiting range of buyers after some disappointing experiences in traditional jobs.
I am keen to build a future in small companies. Having just completed a Bsuiness Studies degree, I am keen to learn with as much expeirence as posisble before deciding on a path for my future career.
Work Experience
Business Administrator; 2016 to present
Telstar Business Solutions; Little Rock, AR
Duties and Responsibilities
- Conducts audit on an operating system and evaluates the performance of the current set of frameworks and processes.
- Undertakes a comprehensive study and prepares a report on overall system performance that focuses on whether ROI goals were attained or approximated.
- Designs and implements benchmarking processes on all personnel to help assess individual performances and pinpoint contribution to company revenues.
- Reviews P/L statement of all departments and discusses results with a designated head for the purpose of improving overall profitability and validating the budget.
- Regularly meets with department heads to discuss performance, updates on systems, pending resolutions on nagging issues and relevant developments.
Business Administrator, 2017 to 2016
Touch Point Customer Service Professionals; Little Rock, AR.
Duties and Responsibilities
- Functioned as the primary contact point for all customer service related issues for clients engaged in the telecommunications, direct retail and healthcare industries.
- Managed 3 teams with total manpower complement of 45 personnel.
- Reviewed status report of all processed trouble tickets and prepared recommendations or proposed courses of action.
- Facilitated action plan to all concerned departments.
- Endeavored to resolve all issues within 24 to 72 hours by frequently meeting and working with designated departments.
- Introduced Process Improvement System (PIS) which required all departments to meet every start and end of the week plus a Quarterly Business Review (QBR). PIS resulted in improving turnaround time on concern resolution from 82 hours to 36 hours or by 56%.
Business Administrator, 2015 to 2017
Price-Seymour Property Developers, Inc., Little Rock, AR.
Duties and Responsibilities
- Analyzed documents and prepared spreadsheets which tracked and monitored company expenses and profitability targets.
- Tasked to liaise with company suppliers, vendors, and accreditors for the purpose of securing favorable arrangements and price discounting.
- Regularly updated client records.
- Conducted quarterly audits of current operating systems and proposed improvements or upgrades.
- Carried out personnel evaluation reviews to determine performance levels and outline improvement processes.